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Member News and Alerts
Important Software Update Information
It is important to keep your software up-to-date. Recent security vulnerabilities have been discovered that affect wireless (Wi-Fi) devices.
Running out-of-date software can put you at risk of security vulnerabilities that hackers seek out and exploit. Security experts agree that keeping your software (including Internet browsers, operating systems, plugins, and document editors) up-to-date on internet-connected devices is a fundamental cybersecurity practice and helps prevent malware infections that could compromise your devices and accounts.
How do you keep software up to date? When you receive notification that a software update is available, install it as soon as possible. Knowing your programs and operating system is important. Some programs, like reputable antivirus/security software and some web browsers, automatically update. Mobile operating systems, apps, and other critical software may require your action to update. If your wireless device cannot accept the upgrade, consider replacing your device.
As a result of the latest data breach, a primary risk to you is that you could be on the receiving end of more targeted and realistic phishing email messages.
Fraudsters can use the data to make their phishing messages look much more credible, including using real names, birth dates, and other personably identifiable information (PII) in the message. Their goal can vary from stealing information to installing malicious software to controlling your computer.
Be wary! Reputable organizations/businesses will not ask you to reset security information or passwords via email. To keep your information secure, the best practices when you suspect a phishing email include:
1. Do not respond/reply.
2. Do not click on links or open attachments!
3. Navigate to the organization/business’s website by typing in the website’s address, rather that clicking a link from an email message.
4. Call the organization/business using a number from official correspondence, not the number included in the email.
Credit Card Alerts
Forbes.com is reporting that 209,000 credit cards have been compromised in the recent Equifax Data Breach.
MFCU offers two simple options to add email alerts on your Visa Credit Cards purchases, providing another layer of protection.
You may enroll at this web site to set up basic alerts, as well as view your transactions, statements, etc.
VISA Purchase Rewards
Members may enroll at this web site to set up alerts, as well as view their transactions, statements, etc.
This site allows you to set up multiple cards under one sign-in. Once enrolled, you can set up email alerts for purchases made outside of the US and online or by phone.
Should You Consider A Credit Freeze?
A credit freeze will prevent an identity thief from getting credit and loans using your name and financial information. A freeze still allows you and your current creditors to view your credit report.
If you decide to place a freeze on your credit, it must be done with all three credit reporting agencies and there are fees associated with it. Equifax has waived the fees for 30 days due to the breach*.
Once a freeze is in place, you will not be able to acquire new credit. In order to do that, you’ll have to contact each credit reporting agency and request a temporary lift or ask the company which agency they use and do a temporary lift with that particular agency. It will take approximately three (3) days for the lift to be done.
Here is a web site to see what each state charges to add, lift, or remove a freeze.
You can contact each one by telephone and go through an automated menu to place the freeze. You’ll be asked for your Social Security Number, date of birth, the first number in your address and your zip code. Once the freeze has been put in place, you’ll receive information in the mail about the freeze along with a Personal Identification Number (PIN). Experian has you enter one when you go through their automated system. In order to lift or remove a freeze, you’ll need to use the PIN associated with the agency.
Experian 888-397-3742 (long pauses in between prompts)
*As of September 14, 2017, consumers are reporting issues getting a credit freeze placed with Equifax via telephone and on their web site.
Protecting Yourself Against The Equifax Data Breach
Credit reporting agency, Equifax, has made headlines with data breach that has affected 143 million consumers. Names, Social Security numbers, birth dates and addresses were exposed.
There are a number ways to try to minimize the breach:
Know If Your Information Was Exposed
There is a web site that Equifax is providing to help you find out if your information has been compromised. Go to the Potential Impact link and follow the instructions.
Place a Lock on Your Credit
If your information has been compromised, lock or freeze your credit as a safety precaution. Just be aware that this will impact your ability to apply for credit.
Free Credit Monitoring Service
Sign up for free credit monitoring with Equifax, even if your personal information wasn’t compromised. They also offer other services such as alerts for changes in your credit report, including Experian and TransUnion.
Request a Copy of Your Credit Report
Contact all three credit reporting agencies and request a copy of your credit report.
Monitor Your Accounts
Unfortunately, it does not look like data breaches are going away. They have become a part of our everyday life. The best defense is to monitor your accounts for fraud at all times.
Our thoughts are with our members affected by the recent fires in California and Hurricane Harvey in Texas. Along with the rest of the nation, we are also watching the hurricanes on the east coast and their impact.
Your credit union is here should you need assistance. Our Call Center is available Monday through Saturday, between 8 a.m. and 6 p.m., Eastern Time. Secure email and secure chat within online banking are available Monday through Friday, 9 a.m. to 5 p.m., Eastern Time.
Here’s a list of important numbers:
After Hours Support: 800.299.9842
Lost or Stolen: 800.325.3678
Balance Inquiry: 800.299.9842
Activation or PIN: 866.985.2273
Lost or Stolen: 855.633.0643
If you need assistance locate a branch or shared branch.
Prior to and during a natural disaster, the first concern is for shelter and food, often leaving financial preparation as an afterthought. Here are a few reminders to help you.
Keep Cash on Hand and Money in Savings
If there’s no power, businesses will not be able to take credit or debit cards for groceries, gas, etc. Automated Teller Machines (ATMs) will not work either.
Create an account specifically for emergencies. Funds can be used for repairs, bills, and insurance deductibles. Rule-of-thumb is to have enough to cover six months of living expenses.
Know what the policy covers. Does it provide for the repair of or replacement of a home and the items in it? Are there special deductibles that only apply to certain disasters? Is flood insurance required?
Secure important documents by storing them in a safe deposit box or a water proof and fire proof safe at home … DD 214s, tax information, insurance policies, wills, marriage, and birth certificates just to name a few. Think in terms of what is needed for proof after a disaster.
Reliable Sources for Assistance
It’s not uncommon for scammers to prey on people before and after a disaster. If you are going to make a donation, be sure to check the credentials of the organization. If you are in need of assistance, rely on well-known state or national organizations, such as FEMA.
Let us know what we can do for you.
Hurricane Harvey Assistance
As recovery efforts are underway due to the devastating effects from Hurricane Harvey, we want to let our members know that we are here to assist those directly and indirectly impacted.
If you’re helping a loved one who’s a victim and it’s caused a financial hardship for you, please contact us as soon as possible to see what solutions we are able to provide.
Send an email to email@example.com (please do not include any account information) or contact our Call Center at 910.577.7333 or 800.225.3967, Monday through Saturday between 8 a.m. and 6 p.m., Eastern Time.
Help Protect Your Loved Ones
It’s also important to keep an eye out for financial scams post-Harvey. Criminals will exploit the general public through social media or fake websites, soliciting funds and asking for financial information such as account or credit card numbers.
According to the Federal Trade Commission’s (FTC) website, it’s important to be wary of charities that spring up too suddenly in response to current events and natural disasters. They urge close vetting of solicitations posted on places like Facebook and Twitter.
If you think a loved one has been targeted by a scammer, report it to the FEMA Disaster Fraud Hotline at 866-720-5721 and to the FTC.
Live Teller has extended Saturday hours.
Our Live Teller team is eager to assist you on screen with your transactions. We've recently extended Saturday hours to 2:00 P.M. for all of our Live Teller machines. So, no worries if you didn't make it to the branch by closing; Live Teller will be available.
Live Teller updated hours:
Monday - Thursday 9:00 a.m. - 5:00 p.m.
Friday 9:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 2:00 p.m.
North Carolina Locations:
- Left entrance of the Main PX, MCB Camp Lejeune (Walk-up)
- Piney Green entrance, Camp Lejeune
- 673 West Corbett Avenue, Swansboro
- 601 Richlands Highway, Jacksonville
- 1101 Gum Branch Road, Jacksonville
- 4052 Curtis Road, New River Air Station
- 4180 Western Boulevard, Jacksonville (now two Live Tellers in the drive-up)
- Camp Johnson PX, M19 Monford Rd. Camp Johnson
- 467 Hwy 210, Sneads Ferry
- 4737 Arendell Street, Morehead City
- MCB Quantico, 3380 Russell Road, Quantico
- 209 Garrisonville Road, Stafford
- 913A Bragg Road, Fredericksburg
Easily order one of our three new debit card designs today for no charge!
Choose from the Scarlet, Desert Digital, and Dark Green Digital designs. Each will proudly display the Eagle, Globe, and Anchor.
To replace your current debit card at no charge follow the instructions below, visit your local branch, or give us a call at 800.225.3967.
- Log into Online Banking (MFCU@Home)
- Click on Secure Forms at the top right corner of your screen
- Choose Visa Chek Card
Reminder: When ordering a new card, always make sure to update monthly payments that are linked to your card number.
Securely Chat With Us Using Online Banking Or The App
We're making it more convenient for you to get answers to your questions without having to call the Call Center or visit a branch. Try out Secure Chat today and let us know how you like it!
- To chat from Online Banking (MFCU@Home): Log in and click Support on the top right.
- To chat from our app: Log in and click More/Live Chat. If you don't have our app yet, visit the iTunes® store or GooglePlay
Secure Chat hours are Monday through Friday, 9:00 a.m. - 5:00 p.m.ET.
Alert - Protect Your Debit Card at the Gas Pump
There’s been an increase in debit card fraud at the gas pump and the culprit is card skimmers.
Thieves attach card skimmer devices over actual card slots at the gas pump. Once the debit card is swiped and a Personal Identification Number (PIN) is entered, the skimmer captures and saves the card information.
How can you protect your debit card? Normally card skimmers come off easily, so wiggle the card slot to make sure it’s on securely and instead of entering your PIN, choose “Credit” as the pay option. In the event your card gets skimmed, thieves won’t have your PIN and won’t be able to withdraw directly from your account using an Automatic Teller Machine (ATM).
If you suspect debit card fraud, please call 888.918.7313 (US) or 727.299.2449 (Overseas).
For lost or stolen debit cards, please call 855.633.0643.
For any questions or concerns in general, please contact our Call Center at 910.577.7333 or 800.225.3967, Monday through Saturday between 8 a.m. and 6 p.m., Eastern Time.
Annual Meeting Recap-Just the Facts
--From the Desk of The Chief Risk & Compliance Officer Marine FCU
As a member, you have a voice and a vote. That is a fundamental differentiator between banks and credit unions. Banks make money for shareholders’ and board members’ financial benefit; credit unions make money solely to support the operations to service members. Like all credit unions, Marine FCU holds an annual meeting of the membership, the purpose of which is to elect the board members and provide information to members regarding key credit union activities, such as financial condition, oversight, and lending practices.
At this year’s meeting on May 11, we had several member inquiries regarding operations. If you were able to attend the meeting, we were glad to see you there! But since less than 1% of our members were able to attend, we felt it was important to take this opportunity to address those questions and concerns.
Why did we put over $1,000,000 into the Loan Loss Reserves in March 2017?
This question was addressed by Treasurer, Mike Dunn, during the meeting and as he explained, that is what the calculation required to cover the historical rolling average. Allow me to expand on that since this may be a foreign topic to those unfamiliar with the intricacies of the financial industry.
Historically, credit unions have been known for being willing to take on more lending risk than their banker counterparts. The very foundation of the Credit Union Movement is about “people helping people.” Unfortunately, some credit union members don’t pay back their loans. Since the credit union is a cooperative, when this happens, the entire credit union suffers.
From an accounting perspective, financial institutions are required to reserve money to cover the cost of estimated loan losses–the loans we grant that will not be paid back. Calculations vary and accounting rules change from time to time, but the amount required for reserve is generally tied to loan balances, loss histories, and the types of loans in the portfolio. With a nearly half-billion dollar loan portfolio and higher loan losses, our Loan Loss Reserve requirements have increased. We must allocate reserves appropriately to position the credit union to absorb future loan losses. We are continually striving to find ways to reduce loan losses, while still being able to offer affordable loan products to our members.
Why did we move all of our ATMs off of the base, and is that the reason we are losing younger members?
This was just incorrect information. Marine FCU has branch locations and/or ATMs on five (5) Marine Corp installations–Camp Lejeune, New River Air Station, Quantico, Camp Johnson, and Camp Geiger. Among those five base installations, we had 62 ATMs. We removed only nine (9) of those, leaving an abundance of ATMs aboard the bases we serve.
Why did we remove those nine machines? Very simply - our members were not using them; even non-members were not using them. Since ATMs are costly to maintain, this was an easy decision when we evaluated the cost of the ATMs (which is a cost to members) versus the member benefit. If our members don’t need the machines then why continue to absorb that unnecessary cost? As our Board Chairman, Marty Goldman, pointed out during the meeting, those are resources that we can reallocate to newer technology, namely Interactive Teller Machines (ITMs). ITM technology offers ATM services and much, much more. If you haven’t had an opportunity to do so yet, visit one of our ITM/Live Teller locations and check it out! Eventually ITMs will allow us to expand service hours and even locations, without adding unnecessary staffing or branch costs. And yes, you may continue to see removal or relocation of those old ATMs. Part of serving our members is recognizing when it’s time to make a change, and the “new” and ever-changing definition of “banking” is certainly keeping us on our toes! Our commitment to you is to use credit union resources in the best way possible to provide the services you need and want, and to change as your needs change.
To answer the final part of this question, we have seen no impact on our membership of any age as a result of removing those nine ATMs. We do have the data to show that the majority of our members simply do not use ATMs as frequently as they once did. And, we can hardly blame them – why use cash when your credit union gives you reward points and cash back on your debit card???!!!
Why did the gift card I purchased at a local merchant not work at the Marine FCU ATMs, nor could it be used in the branch?
This is a situation-specific question, so we won’t provide an extensive amount of detail. We will say “Thank You” to the member who brought this to our attention because it helped us identify and correct a problem about which we were unaware. This is also a great opportunity to address some general information about gift cards. When buying a gift card from any merchant, always read the fine print to see if there are limitations. Gift cards vary on how/where they can be used, depending on the issuer of the gift card. By design, some gift cards will not work in ATMs, gas stations, or at certain merchants.
Why is the Annual Meeting format and location changing in 2018?
You may have noticed a trend in these answers so far: research and analysis. We have spent the past 18 months in a constant state of evaluation, looking for ways to improve income, reduce expenses, and serve members better. Looking at the past three (3) years, only 1% or less of the Marine FCU membership was able to attend the Annual Membership Meeting. This had a negative impact on the remaining 99% who couldn’t be served because branches were closed to accommodate the meeting. When we look at serving our membership, we must look at the greatest benefit and the greatest value. The Annual Meeting has three primary purposes:
- Election of Board Members: Except in a situation of election by acclimation, voting is now electronic so that our members all over the world have an opportunity to vote.
- Dissemination of Credit Union Information: The dissemination of credit union information can be reliably communicated at any time and from any location. A benefit of having the meeting at Marine FCU’s Corporate Headquarters is to give the board an opportunity to live-stream the meeting for those who want to “attend” but cannot be physically present.
- Opportunity for members to voice concerns: We welcome your inquiries at the meeting; that is a critical venue for our members’ voices to be heard. Please note, however, that credit union operations are complex and each transaction is different. Most inquiries require some level of research to ensure we are providing you with the right answer. It is difficult to answer transaction-specific questions without having the details at our fingertips. So the best way to get an accurate answer to any question is to contact us directly; visit your favorite branch, contact the Call Center, or send a Secure Support message through home banking. If you feel like you received the wrong answer, escalate your concern to the Risk and Compliance Department or to Internal Audit.
The Annual Membership Meeting will always be a part of the credit union, but we recognize that most of our members simply cannot attend, no matter the time of day or location. So, we are seeking new and improved ways to reach out and connect with members in a variety of venues. You will see more, not less, member outreach. It just will look a little different.
Since 1959, Marine FCU has been here to serve. Employees change, buildings change, technology changes, rules and regulations change, products and services change, but one constant always remains–our commitment to service. From our Volunteer Board of Directors to the President/CEO to the brand-new teller, every person within the Marine FCU family is here to serve you, the member. Alas, we are still human; despite our best efforts we are fallible, and as such make a mistake from time to time. But when you call us, we listen, and will do what we can to fix our mistakes. Then we will learn from those mistakes and forge ahead, now better than we were yesterday.
Fraud and Your Marine FCU Debit Card
At Marine FCU, keeping your financial information safe and secure is our top priority.
If we suspect fraud on your debit card, you will receive an automated call to the phone number associated with your account. The call is on behalf of Marine FCU’s Transaction Review Department and will ask you to verify a few items before proceeding.
If a voicemail is left, you will be asked to call 800.327.8622; be sure to respond as soon as possible. (If fraud is suspected and there is no response from you, your debit card may be deactivated to protect your account.) Please have your debit card available. You will be asked to verify the phone number associated with your account.
Please log into Online Banking to make sure we have your correct phone number or contact our Call Center at 800.225.3967, Monday through Friday between 8 a.m. and 6 p.m., Eastern Time.
For a complete listing of numbers to contact for fraud or a lost/stolen debit card, click here and scroll down to the area for debit card phone numbers.
Extended Live Teller Hours
The ease and convenience of Live Teller will be available to members on Saturdays from 9 a.m. - 12 p.m., starting June 3. Conduct your transactions from the comfort of your car with the personal service of a teller.
Visit one of these Live Teller locations today:
- 673 West Corbett Avenue, Swansboro, NC
- 601 Richlands Highway, Jacksonville, NC
- 1101 Gum Branch Road, Jacksonville, NC
- 4052 Curtis Road, New River Air Station, NC
- 4180 Western Boulevard, Jacksonville, NC
- 1101 Gum Branch Road, Jacksonville, NC
Look for four more additional Live Teller locations coming soon:
- Left entrance of the Main PX, MCB Camp Lejeune, NC (Walk-up Live Teller)
- Piney Green entrance, Camp Lejeune, NC
- MCB Quantico, 3380 Russell Road, Quantico, VA
- 209 Garrisonville Rd., Stafford, VA
Hear What Charles Thinks About Live Teller
Why You Don’t Want To Miss Out On Certificate Laddering
by Sandy Drew, Special Operations Manager
Certificate laddering is a way you can take advantage of the higher rates that come with our long term certificates and still have access to your money each year. “Laddering” means purchasing several share certificates at once for different terms.
How do you get started?
Start by purchasing several share certificates at one time, beginning with a 12-month term. Each time a share certificate matures you roll it over into a new share certificate with a longer term and higher rate. To make it convenient, we’ve created a new feature that automatically rolls over into our 60-month certificate, so you truly can set it and forget it while your money continuously grows.
For example, if you have $50,000 to invest to start, you can purchase five $10,000 savings certificates:
- 12-month term certificate
- 24-month term certificate
- 36-month term certificate
- 48-month term certificate
- 60-month term certificate
When the 12-month certificate matures, renew with a 60-month term, and do the same with the 24, and 36, 48 and 60 month share certificates.
In four years you will have five 60-month share certificates maturing every year. That way, you have access to cash every year, but you get to take advantage of higher dividend rates associated with our 60-month share certificate.
You can customize your certificate ladder with different terms or different amounts to best meet your financial goals.
If you haven’t tried a certificate laddering, now is a great time to start. We are raising the certificate rate by 10 basis points when you ladder an IRA certificate.
To start laddering share certificates, stop by a branch or call us at 910.577.7333 or 800.225.3967.
Four More Live Tellers Are Live!
Ease and convenience has just been delivered to four more Marine FCU branch drive-ups. The following locations just gained a Live Teller machine to assist you faster and more efficiently:
- 673 West Corbett Ave., Swansboro, NC
- 601 Richlands Hwy., Jacksonville, NC
- 1101 Gum Branch Rd., Jacksonville, NC
- 4052 Curtis Rd., New River Air Station, NC
Using a Live Teller is a convenient way to conduct a transaction without leaving your car. All with the personal service of a teller. Look for more to come before the year is over. Learn about Live Teller with this video.